EDMONTON, AB - TELSCO Security Systems, an Edmonton, Alberta-based commercial and residential security company, has launched a managed video service for commercial clients built on OpenEye Video Solutions.

TELSCO provides commercial video surveillance, alarm monitoring, and access control to businesses across Edmonton, and the new offering addresses a common challenge for local properties: camera systems that record footage but provide little proactive security value.

Rather than requiring a full hardware replacement, TELSCO's commercial security team layers server-side analytics, cloud access, and direct alarm integration onto compatible IP infrastructure already in place, backed by the company's Service Assurance Plan.

Through the OpenEye platform, commercial property managers can locate footage by object type, receive alerts for after-hours movement or restricted-area access, and share clips securely with law enforcement or insurers via access-controlled links. Full audit logs track when footage is viewed and by whom.

The service integrates directly with Alarm.com and connected access control systems. When an alarm is triggered, TELSCO's Edmonton-based monitoring operators connect to the associated camera feed in real time to confirm whether an intrusion has occurred. Verified incidents are escalated to authorities with increased urgency; confirmed false alarms are resolved without disruption. Edmonton Police Service has recommended the incorporation of video into all commercial security measures. TELSCO's monitoring centre averages a 33.5-second alarm response time, and all alarm-associated video is automatically uploaded to the cloud upon event detection. Further information on TELSCO's commercial video surveillance systems is available on the company's website.

"Most Edmonton businesses have cameras in place, but sometimes that just isn't enough. Passive recording captures an incident after the fact. What we're delivering is a system that responds while it's happening: real-time alerts, verified alarms, cloud access, and a team watching to make sure everything works the way it should. The cameras don't change, but the outcome does."

- Kristin Krysa, Customer Experience Manager, TELSCO Security Systems

TELSCO offers the managed video service under its Service Assurance Plan, which covers proactive system health monitoring, ongoing maintenance, configuration support, and expert assistance with analytics and alert setup.

The plan replaces variable operational costs - guard callouts, IT maintenance, and post-incident investigation time - with a predictable monthly service fee. For organisations managing multiple Edmonton locations, a single dashboard provides access to all camera feeds across all sites without requiring on-site attendance.

TELSCO delivers the managed video service to new and existing commercial clients across Edmonton and the surrounding Alberta service area. TELSCO's security consultants provide no-cost on-site assessments to confirm OpenEye compatibility with existing infrastructure. More information is available at telsco.com.

About TELSCO Security Systems

TELSCO Security Systems, located at 12750-127 Street in Edmonton, Alberta, is the city's largest full-service security company and a ULC-listed provider serving commercial and residential clients across Alberta. Founded in 1970, TELSCO offers alarm monitoring, video surveillance, card access control, ULC-certified fire monitoring, and smart home automation. The company's 5 Diamond Certified monitoring centre operates 24 hours a day and is staffed entirely from Edmonton. TELSCO holds an A+ rating with the Better Business Bureau and operates on short-term service agreements, earning client trust through service quality rather than long-term contract obligations.

Email: insidesales@telsco.com

Media Contact

Name
TELSCO Security Systems
Contact name
Kristin Krysa, Customer Experience Manager
Contact phone
780.424.6971
Contact address
12750-127 Street
City
Edmonton
State
Alberta
Zip
T5L 1A5
Country
Canada
Url
https://telsco.com/